Dead passengers can't use a flight credit

This article describes a terrible customer disservice. American Airlines refused to issue a refund to a man whose wife died and thus couldn't travel as planned. Whoever first handled this matter was obviously out to lunch.

It makes me not want me to travel with American.

Air Asia

Air Asia is a great carrier. They have wonderful sales, e.g. this winter I got tickets from Korea to Malaysia for $220 and from Kuala Lumpur to Bangkok for just $20. To put this in context, realize that it usually costs $450+ just to fly from Seoul to Beijing. Kuala Lumpur is a seven hour fly, like going to Europe from North America.

You do have to pay extra for checking a bag, meals, pillows and pillows, but you still save.

The check in agents were pleasant and I received good service. JetStar and Air Asia are my favorite ways to travel.